Refund policy

Consumer Contracts Regulations for Distance Selling

Following the Sale of Goods Act 1979, at OUTLAWAS LTD we adhere to the Customer Contracts Regulations for distance selling (2014). In addition, we also follow the Consumer Rights Directive. These rights apply to orders conducted online, through the phone, or in our airsoft UK shop. 

Right to Cancel

As a consumer you have the right to cancel your order up to 14 days before the order has been officially delivered by our courier services. Within this period you must notify us either through email or phone in order to cancel. You do not need to provide a reason for your cancellation at any time. A refund will be issued once the unwanted items are returned to our uk store, and the following money may then take 5 to 7 business days to return to your account. 

Reasons for us to Reject a Cancellation

There are some circumstance where the Consumer Contracts Regulations (2014) does not offer you the right to cancel an order. This includes the following: 

Any RIFs that have been upgraded or customised by OUTLAWAS LTD.  

Products that have been altered after receipt, either by the consumer or third party.

Products that have been mixed inseparably with other items following a delivery.

Items that have been used or damaged. 

Cost of Returning Items 

If a refund has been agreed upon by OUTLAWAS LTD, we will issue a refund minus the original delivery charge after we have received the products. A refund may take 5 to 7 business days once the products have been received. We offer refunds 7 days after a product has been received. We may refuse a refund for the following reasons: 

Consumer damage to the product due to mis-use / Mis-handling or improper use of non recommended power sources or adapters (including but not limited to 11.1v or higher batteries, HPA adapters, non commercial grade gas via adapters)

Failure to receive the product to our uk airsoft store. 

Items that have been altered after receiving them.

Non-faulty customised products.

Being returned after the 7-day period.

Products returned by someone other than the original customer.

Non-faulty items. 

For other products that are not airsoft RIFs we may, following the aforementioned circumstances are not met, offer a 14-day refund opportunity. For all refunds due to the Consumers Act, you will have to pay for shipping. Until such time that we recieve the goods they are the responsibility of the you, the customer, and any and all claims for loss or damage while in transit back to us is solely the responsibility of yourself. For a repaired faulty product or substituted product we will ship the product to you free of charge. 

Faulty Products

If you receive a product that appears faulty we offer a 7-day refund policy. However if you find a fault later, see the following sections for available options. This applies to all new products only. 

Due to the nature of second hand goods, used and/or Second hand products carry a limited 30 day warranty. In the first instance, should an issue be found, a repair will be offered if viable but if not then a refund will be issued. After 30 days, any repair or refund will be solely at the discretion of OUTLAWAS LTD.

All products from the Breaker Yard section come with no warranty implied or given.

Should any failure or damage be found to have been caused by mis-handling or mis-use, or by using a product or power source that we have not recommended (i.e. overpowered batteries, HPA adapters etc) we reserve the right to refuse a warranty claim.

Also, any product that has been tampered with, altered, upgraded or cosmetically changed after purchase will NOT be accepted for a warranty return. Should a product show signs of any type of previous upgrade that has been removed prior to returning, all warranty will be voided and the costs of the return will be at the customer's expense and the product will not be returned until that bill has been settled. We work on RIFs every day and will know if this is the case, so please don't try your luck.

2.1 Under 30 Days

If you find a fault under 30 days, you can either ask for a refund (following our refund policy), have the product replaced, or repaired (cost dependent whether deemed cost effective this may lead to a free repair). This will be done through our OUTLAWAS LTD store. 

2.2 Over 30 Days and Under 6 Months

We will offer a repair service but no refund. This service is dependent on the product, whether it is an Airsoft RIF or a different product. 

2.3 Over 6 Months and Under a Year

We will inspect the product, and if it has suffered from a manufacturing defect then the item will be repaired and returned free of charge. We cannot offer a refund. 

2.4 Over a Year

We cannot offer you a refund, nor will we conduct an inspection. This is due to the nature of our products and services.